let's get you some answers.
What are your hours?
We are currently open 6 days week. On Monday-Friday, we open at 7am and close at 9pm. On Saturday, we open at 9am and close at 6pm.
Can I change my manicure type and/or gel removal services?
Changing your manicure type or gel removal will affect the timing of your appointment, so if you need to update these details, please cancel and rebook your appointment. You can reschedule your appointment by clicking the link in your confirmation email or by visiting your "My Account" page.
How do memberships work?
When you purchase a membership, your acocunt is linked to a unique membership code. Each time you redeem a manicure, your account automatically updates with the number of manicures you have left in your account. Visit your "My Account" page to access your memerbship code and manicure credits.
What benefits do I get with my membership?
Our members get the best prices along with a free nail health consultation. Your manicures roll over from month to month and they don't expire for a year.
How do I gift a mani with my membership?
You can book for a friend by calling or even donate a manicure to one of our charity partners.
Am I able to cancel my membership?
You can cancel your membership anytime and we do not charge cancellation fees. Please note that it will take 1-2 business days to process your request.
Do you take walk-ins?
Yes, however, most of our guests book their manicure appointments in advance so we highly recommend reserving an appointment in advance.
How does gratuity work? Can I add additional gratuity?
We care about providing fair compensation to our manicure specialists so we charge a 15% baseline gratuity on all services and give 100% of the gratuity to our manicure specialists. If you wish to give something extra, of course that is welcome! For non-members, the additional tip will be added to the service price and charged as a single transaction. For members, the additional tip will appear as a stand-alone charge on the day of your service.
What's your cancellation policy?
You can cancel up to 12 hours before the start of your appointment. By entering your credit card information at the time of booking, you agree to accept a cancellation fee for half the price of your service if you cancel within 12 hours of the start of your appointment. As an added perk, members are able to cancel or reschedule up to 2 hours before their appointment without charge. If you cancel within 2 hours of your appointment or do not show up, you will be charged for the full service.
What's your late arrival policy?
We always want to run on time for all of our guests, so we appreciate on-time arrivals. If you arrive more than 10 minutes late for your appointment, we reserve the right to shorten or reschedule your service in order to keep the next client's service at their scheduled time. If you are running late, please call us immediately so we can advise you of your options.
What does it mean for ezza to be an entirely cashless business?
Who carries cash these days, anyways? We designed ezza to be a seamless experience and that means eliminating the hassle of tipping in cash.
How and when will my credit card be charged for my service?
Your card will be charged after your service.
How can I redeem a gift card?
Use the promo code that is written on your gift card when booking online to redeem your gift. If you were gifted multiple manicures (lucky you!), you can use the same promo code for each of your manicures. Your manicure credits will automatically update.
Do you have a mani fix policy?
We are committed to providing you with an experience where you leave polished, confident, and ready to conquer your day. In the instance that you are unsatisfied with your manicure, we want to hear about it! Please email us to let us know and include pictures of your manicure. Our quality team will get back to you within 24 hours with a solution.
Can I request a mani specialist?
If you'd like to request a mani specialist, please write a note under the Special Requests section when you book an appointment. We will try our hardest to pair you with your preferred specialist. In the instances where we are unable to do so, we appreciate your understanding!
Have more questions? Email us at email@example.com and we would be delighted to answer any of your questions.