let's get you some answers.


How can I change my manicure type and/or gel removal services?

 

How can I change my polish color choice and nail preferences?

 

How do memberships work?

Changing your manicure type or gel removal will affect the timing of your appointment, so if you need to update these details, please reschedule your appointment. You can reschedule your appointment by clicking the link in your confirmation email or by visiting your "My Account" page. 

You can change your polish color choice and  nail preferences by visiting your "My Account" page. 

When you purchase a membership, your account is linked to a unique  membership code. Each time you redeem a manicure, your account automatically updates with the number of manicures you have left in your account. Visit your "My Account" page to access your membership code and manicure credits. 

What benefits do I get with my membership?

 

Am I able to cancel my membership?

Our members get the  best prices  along with a free manicure on their birthday. Your manicures roll over from month to month and they never expire. You can even gift up to 3 unused manicures each year to friend.

You can cancel your membership anytime and we do not charge cancellation fees. Please note it will take 1-2 business days to process your request.

How can I gift manicures to friends?

 

Do you take walk-ins?

 

Why no pedicures?

 

How does gratuity work? Can I add additional gratuity?

 

 

 

What's your cancellation policy?

 

 

What's your late arrival policy? 

 

 

 

 

What does it mean for ezza to be an entirely cashless business?

 

How and when will my credit card be charged for my service?

 

How can I redeem a gift card?

 

Can I bring my own polish or other products with me for my appointment?

 

To gift a manicure, simply share your unique membership code (found in My Account) with your friend and ask him/her to enter the code into the "Promo" box during the online booking process. 

Yes, however, most of our customers book their manicure appointments in advance so we highly recommend reserving an appointment in advance. 

We are serious about being the best at what we do.  In order to provide you with the best experience, we focus on  one service--manicures--and nailing it out of the park. 

We  care about providing fair compensation to our manicure specialists so we build in 15% gratuity into our prices and give 100% of the gratuity to our manicure specialists. If you wish to give something extra, of course that is welcome - no pressure though! You’ll receive a text message after your service with a link that allows you to add something extra for your manicure specialist. For non-members, the additional tip will be added to the service price and charged as a single transaction. For members, the additional tip will appear as a stand-alone charge on the day of your service.

You can cancel up to 24 hours before the start of your appointment. By entering your credit card information at the time of booking, you agree to accept a cancellation fee for half the price of your service if you cancel within 24 hours of the start of your appointment or do not show up.

We always want to run on time for guests booked after you, so we appreciate on-time arrivals, but we know that sometimes we all have crazy days where it can’t be helped. If you arrive more than 10 minutes late for your appointment and another guest has an appointment right after yours, we cannot deliver the full service, but if time allows, we will do the best we can with the time remaining but we may not be able to accommodate you. The price of your appointment will be the same as when you booked.

 

Who carries cash these days, anyways? We designed ezza to be a seamless experience and that means eliminating the hassle of tipping in cash. All transactions, including gratuity, are limited to credit card payments.

 

Your card will be charged at the end of business on the day of your service.

 

Use the promo code that is written on your gift card when booking online to redeem your gift. If you were gifted multiple manicures (lucky you!), you can use the same promo code for each of your manicures.  Your manicure credits will automatically update. 

Yes, of course!

 

Have more questions? Email us at support@ezzanails.com and we would be delighted to answer any of your questions.